You can reach the Leopold’s Finest Customer Service team from Monday to Friday, 9 am to 5 pm, by email at kontakt@leopolds-finest.de, by phone on +49 89 97 36 5770, via chat or through our contact form.

Our team will be happy to assist you with any questions about orders, products or general enquiries.

You can purchase Leopold’s Finest products directly from our online shop or from selected local retailers. You can find an overview of all stores in our store locator.

The video and illustration below show you how to measure your dog correctly.

Important: When measuring, always make sure there is approximately one finger's width of space between your dog's neck and the measuring tape.

Our airline travel bags are designed in accordance with current IATA guidelines for travelling with dogs in the aircraft cabin. They provide ample ventilation through the side windows and upper mesh panel, feature a leak-proof design and a stable base, and have combined dimensions of no more than 118 cm.

Our airline travel bags meet the requirements of the following airlines:

• Lufthansa
• Austrian Airlines
• Brussels Airlines
• SWISS
• Edelweiss Air
• Discover Airlines

They are also suitable for travel with Deutsche Bahn.

As airline requirements may change at any time, we recommend checking the current regulations directly with your chosen airline before booking your flight. Please also be aware that different entry requirements may apply depending on your destination country.

Where possible, we recommend booking a seat with extra legroom, giving both you and your dog more space during the journey.

Please also note that the combined weight of your dog and the carrier must not exceed the permitted maximum weight of 8 kg.

More than 98% of our products are made in Germany and within the European Union. In addition, we work with selected and carefully vetted international production partners who meet our high standards for quality and manufacturing.

You can find the specific care instructions for your product directly on the relevant product page under “Care Instructions”. There, you will find all the information you need on cleaning and caring for your product, helping you enjoy it for many years to come.

Keep up to date with new products, collections and the latest news by subscribing to our newsletter or following us on social media.

You can sign up for our newsletter at the bottom of our website.

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If your dog damages or chews your carrier, we offer a repair service for €59.90 plus €5.90 shipping. Higher shipping costs may apply for international orders.

In cases of extensive damage, the repair cost may increase.

Simply send us an email including:

• a brief description of the damage
• photos of the damaged area

We will then prepare the repair order for you.

You can check the status of your order at any time through your customer account. You will also receive all important updates about your order and its shipping status by email.

Unfortunately, it is not possible to make changes to an order once it has been placed.

Whether your order can still be cancelled depends on its processing status. If your order has not yet been packed or entered the shipping process, we will be happy to check whether cancellation is still possible.

Please contact our Customer Service team as soon as possible so that we can review your request.

We offer the following secure payment options:

• PayPal
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Payment in advance by bank transfer

No, there is no minimum order value. You can place an order at any time, regardless of the total value of your purchase.

To receive your 10% discount, simply sign up for our newsletter at the bottom of our website. You will then receive an email asking you to confirm your subscription.

Once you have successfully confirmed your sign-up, your discount code will be provided.

You will receive your invoice by email after placing your order.

We ship all orders with DHL.

For deliveries within Germany, you can choose between standard DHL shipping and DHL Express delivery. International orders are shipped using the DHL Premium service.

We ship our products to a wide range of European countries:

• Austria
• The Netherlands
• France
• Spain
• Belgium
• Croatia
• Poland
• Cyprus
• Estonia
• Finland
• Greece
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Portugal
• Slovakia
• Slovenia
• Switzerland
• United Kingdom (UK)

Important information for deliveries to Switzerland:

Orders with a delivery address in Switzerland are processed through our shipping partner, MeinEinkauf AG. During checkout, customers enter their usual Swiss delivery address. The shipment is then forwarded to MeinEinkauf AG, who prepare the goods for onward transport to Switzerland and handle customs clearance. The parcel is subsequently delivered to the specified Swiss delivery address by DPD.

Tracking information is automatically updated once the parcel has been handed over to DPD.

As deliveries are processed through MeinEinkauf AG, customers do not incur any additional customs charges or import duties. Any shipping costs displayed during checkout remain unaffected.

By completing the order, the customer agrees to this shipping process.

Within Germany, delivery with DHL usually takes 2–4 working days.

For orders placed by 12:00 noon, DHL Express delivery usually takes place by 12:00 noon on the next working day.

International deliveries are shipped with DHL Premium and usually take approximately 4–8 working days. This delivery timeframe also generally applies to non-EU countries.

As soon as your order has been dispatched, you will receive a tracking number by email, allowing you to track your parcel.

You can also check the status of your order at any time in your customer account.

Shipping within Germany is free for orders of €100 or more.

Within Germany, shipping is free for orders of €100 or more. For orders below €100, we charge a flat shipping fee of €5.90 per order.

For faster delivery within Germany, we also offer DHL Express. The cost depends on the weight of your order and ranges from €19.90 to €39.90. For orders placed by 12:00 noon, delivery usually takes place by 12:00 noon on the next working day.

For international deliveries, shipping costs range from €15.90 to €49.90, depending on the destination country and the weight of your order. Delivery with DHL Premium usually takes 4–8 working days.

For further details, please refer to our Shipping policy.

Please register your return through your customer account in our online shop first. Select the relevant order, choose the item you wish to return and provide the reason for your return. Once your request has been reviewed and confirmed, you can send the item back to us.

Please package the item securely and include the delivery note or your order number.

Then send the parcel – ideally using a tracked and insured service – to our returns address:

Leopold’s Finest for dogs GmbH
c/o Loxxess Aurach GmbH & Co. KG
Steinauer Weg 100
91589 Aurach
Germany

Once we have received your return, it will be inspected. Processing usually takes 7–10 working days. Your refund will then be issued using the original payment method.

Returns from Switzerland:

Returns from Switzerland are processed through our partner MeinEinkauf AG and must be sent to the returns address provided by them. Further details can be found on our Returns page.

Once you have received your order, you have 14 days to inspect your items at your leisure. If you are not satisfied with a product, you may return it to us within this period.

Please note that you are responsible for the cost of returning the item, and the parcel must be sufficiently postage-paid.

Items can only be returned if the following conditions are met:

• The original packaging is included
• The original label is still attached to the item
• The security seal and tag on airline travel bags are intact and undamaged

Please send your return to the appropriate returns address depending on the country from which you are returning your order:

Returns address for Germany and all other countries except Switzerland:

Leopold’s Finest for dogs GmbH
c/o Loxxess Aurach GmbH & Co. KG
Steinauer Weg 100
91589 Aurach
Germany

Returns from Switzerland:

Leopold's
c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen
Switzerland

If you have a complaint about a product, please send us an email including the following information:

• Your name and order number
• A description of the damage or issue
• Photos of the damaged area

We will then review your case with our complaints team and work to find a suitable solution as quickly as possible.

Once we have received your return, it will be inspected and processed. This usually takes 7–10 working days.

Once your return has been approved, your refund will be issued using the original payment method.